How we handle your order

Every SKYLRK order is processed within 1–3 business days of purchase. Processing includes quality checks, packing, and label generation — this happens before your item is handed to the carrier.

Orders placed on weekends or public holidays begin processing the next business day. During major drops or high-demand releases, processing may take slightly longer; we'll always notify you by email if there's a delay.

Estimated delivery, worldwide

Once your order ships, delivery typically takes 5–7 business days depending on your location and local customs processing. These are estimates, not guarantees — carrier delays outside our control can occasionally extend delivery windows.

Stay updated on your order

• You'll receive a shipping confirmation email with tracking details as soon as your order leaves our facility.
• Tracking may take 24–48 hours to activate once generated.
• If tracking shows no movement for more than 5 business days, contact us and we'll follow up with the carrier directly.

International orders

For orders shipped outside your carrier's home country, customs fees, import duties, or local taxes may apply on delivery. These charges are determined by your country's customs office and are the responsibility of the customer — they are not included in your order total at checkout.

If something goes wrong in transit

• Damaged on arrival: contact us within 48 hours with photos of the item and packaging.
• Lost in transit: if tracking shows no delivery after the estimated window has passed, reach out and we'll open a claim with the carrier.
• Incorrect address: please double-check your shipping address at checkout — we're unable to redirect a package once it has shipped.